Walt Disney World Resort’s flagship resort, The Grand Floridian Resort & Spa, has two different concierge levels- which are vastly different from each other. I have been lucky enough to stay in both and wanted to share the differences I noticed with you.
Sugar Loaf Concierge, aka Outer Building Concierge, is the more traditional concierge most Walt Disney World Concierge fans would recognize. You will need your keys or Magic Bands to let you in and you are immediately greeted by a Cast Member at a dais before walking through to the lounge. Typically here you will find iced drinks and fresh fruit for their guests along with park maps and newspapers.
The lounge itself inside Sugar Loaf is nothing extraordinary. Plenty of seating for guests as well as a desk for a Cast Member to help you as well as a small TV viewing area for kids.
The lounge as seen from the 4th (top) floor of the building:
Typically, when you check in afternoon snack are set out for Sugar Loaf guests in the lounge:
Coffee and tea service is also laid out ans available as well:
Later in the day you will find desserts:
They do also offer appetizers between 5pm and 7pm, we have not been able to sample those offerings yet.
As far as the guest rooms, these again- seem pretty typical for the Grand Floridian…
Chocolates each night are found on your bed…
We always enjoy our time at The Grand, it’s just too hard not to! Staying in the Sugar Loaf building is fantastic- lots of enhancements for your Disney Day and this building is the closest to the main building and right across from the quiet pool. The rooms here have either a view of the pool or of the lagoon with a slight view of the Magic Kingdom. Our room seemed a bit larger than a typical, non-concierge level room, but we were also located on the top floor and our ceiling was vaulted- so that might have been what made it feel so big. The Cast Members are so friendly and helpful and the spaces were always clean. The only negative I found was the size of the seating area for as many people that can stay in this building – which wasn’t too big of an issue as we just brought our food and drinks back up to our room (we also stayed there immediately after New Years- one of the busiest times to visit). That said, we wouldn’t hesitate to stay here if given the opportunity again.